Refund Policy for Decorwish

At Decorwish, we strive to ensure your complete satisfaction. Below is our policy for refunds and order issues. Please read carefully:

1. No Returns Policy

We do not accept returns for change-of-mind, sizing, or aesthetic preferences. All sales are final unless your order meets the refund criteria outlined below.

2. Refund Eligibility

Refunds are only issued in the following situations:

  • Non-Delivery of Order:
    If your order does not arrive within the promised delivery timeframe, contact us within 7 days of the estimated delivery date. We will investigate with the carrier and issue a refund or replacement if the order is confirmed lost.
  • Damaged/Defective Items:
    If your item arrives damaged, defective, or materially different from what was described, notify us within 48 hours of delivery. Provide clear photos/video as evidence.
  • Incorrect Items Received:
    If you receive the wrong product, notify us within 48 hours of delivery. Provide photos of the item and packaging.

3. Refund Process

  1. Contact Us: Email support@decorwish.com with your order number, issue description, and evidence (photos/video).
  2. Review: We will assess your claim within 3–5 business days.
  3. Resolution: If approved, a refund will be issued to your original payment method within 7–10 business days.

4. Exclusions

Refunds are not provided if:

  • You provided an incorrect/incomplete shipping address.
  • The delivery failed due to your unavailability (e.g., not home to receive the package).
  • The request is submitted outside the stated timeframes.

5. Delivery Issues

If tracking shows your order was delivered but you haven’t received it, contact your local carrier first. If unresolved, notify us immediately for assistance.

Contact Us

For refund requests or delivery concerns, email Info@decorwish.com & 7027463786 with your order details.

Note: This policy complies with general e-commerce standards. Consult a legal professional to ensure alignment with your region’s consumer laws.